Page-Header-Contact-Us

24-Hour National Helpline 0300 1234 999

Contact Us

If you are concerned about the welfare of an animal or need to report cruelty or neglect, please ring the 24-hour national helpline on 0300 1234 999. Please do not use the contact form on this page or ring the shop for animal welfare concerns, as we will not be able to help you.

DOG ADOPTION enquiries call 07939 247202
CAT ADOPTION enquiries call 07926 364633

RSPCA Scarborough and District Branch
18 – 20 Aberdeen Walk
Scarborough YO11 1XW

Telephone RSPCA Shop Aberdeen Walk: 01723 371935
General Enquiries: 01723 369804, please note this is an answerphone, your call will be returned as soon as we can.

By email: info@rspca-scarborough.org.uk

WE ALWAYS TRY OUR BEST... and when we succeed, we would like to hear about it. If you have any positive comments, please get in touch.

WE ALWAYS TRY OUR BEST... but sometimes we get it wrong or things don’t go according to plan. When this happens, your feedback is invaluable because we want to learn from our mistakes and find the best way forward for all concerned.

We realise that making a complaint isn’t always easy, so if you have something to say we promise to:
• take your complaint seriously
• deal with it confidentially
• deal with it within the timescales given to the right.

We will acknowledge your comments within five days of receipt. Within 28 days we will write to you to either tell you about our findings and whether further action is to be taken, or to explain why the procedure may take a little longer.  If you are not happy with our response, you can write to us again and your concerns will be reviewed either by another senior manager or Trustee.

How to get in touch:

By Post – Please use the address mentioned previously

Contact Us

If you are concerned about the welfare of an animal or need to report cruelty or neglect, please ring the 24-hour national helpline on 0300 1234 999. Please do not use the contact form on this page or ring the shop for animal welfare concerns, as we will not be able to help you.

DOG ADOPTION enquiries call 07939 247202
CAT ADOPTION enquiries call 07926 364633

RSPCA Scarborough and District Branch
18 – 20 Aberdeen Walk
Scarborough YO11 1XW

Telephone RSPCA Shop Aberdeen Walk: 01723 371935
General Enquiries: 01723 369804, please note this is an answerphone, your call will be returned as soon as we can.

By email: info@rspca-scarborough.org.uk

WE ALWAYS TRY OUR BEST... and when we succeed, we would like to hear about it. If you have any positive comments, please get in touch.

WE ALWAYS TRY OUR BEST... but sometimes we get it wrong or things don’t go according to plan. When this happens, your feedback is invaluable because we want to learn from our mistakes and find the best way forward for all concerned.

We realise that making a complaint isn’t always easy, so if you have something to say we promise to:
• take your complaint seriously
• deal with it confidentially
• deal with it within the timescales given

We will acknowledge your comments within five days of receipt. Within 28 days we will write to you to either tell you about our findings and whether further action is to be taken, or to explain why the procedure may take a little longer.  If you are not happy with our response, you can write to us again and your concerns will be reviewed either by another senior manager or Trustee.

How to get in touch:

By Post – Please use the address mentioned previously